What's wrong with Drupal?

Design and UX

There are so many painful points in the process of building a Drupal site where someone who's not experienced with Drupal get's stuck. From the "Now What?" moment after installation, to the Panic that sets in when you see the Views UI for the first time, it's painfully obvious that we are a community of developers. This leaves the Drupal project feeling unpolished and these rough edges drive people away.

Most of the people who end up using Drupal on a daily basis are administrators (note: not developers) and they often can't figure out what the heck is going on!

There has been a huge increase in the demand for Drupal training recently, and I think the reason is that Drupal is not intuitive. This indicates that we aren't doing our jobs well enough.

What do we need to do as a community to hear the voice of the end users? Drupal is a Content Management System after all, maybe we should listen to the people who actually use it to manage content - and implement their ideas too. Come share and listen to ideas about how you can help incorporate their feedback NOW and let's make Drupal even better.

Intended audience: 

Anyone who uses Drupal now, wants to use Drupal in the future, want's to contribute to Drupal, wants to make Drupal better, or just wants to hear what other people think about Drupal UX.

Questions answered by this session
Question 1: 
What have we learned about Drupal UX already?
Question 2: 
Whats still wrong with Drupal?
Question 3: 
What's wrong with the way our community sees UX?
Question 4: 
How do we fix the way we function as a community?
Question 5: 
What can I do, today, to help make the average Drupal user's experience better?
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