Harnessing KM 2.0 with Drupal for United Nations

Track: 
Business and Strategy
Experience: 
Intermediate

United Nations Development Programme (UNDP) developed a social networking platform (Teamworks) for knowledge sharing and collaboration among staff and partners across UN agencies and duty stations.

The project uses the potential of corporately mainstreamed Social Media/Web 2.0 and social networking approaches and Drupal as the open source platform to support achievement of the Millennium Development Goals and to strengthen global and local partnerships across the UN system. It improves and expands UN-wide knowledge networks and the contextualization of knowledge and skills within UN agencies involved in regional and country-level development initiatives. Connecting to UN colleagues across UN agencies and across duty stations fosters inter-agency collaboration and access to expertise of UN staff in different places.

One of the basic tenants of UNDP to use Drupal and its open source framework is to harness the power of large and vibrant Drupal community. The application has extended Drupal’s core features using highly customized modules in order to provide cost effective and sustainable product which in turn can contribute back to the community.

Intended audience: 

Business development, community members, community leaders, marketing, social media, web masters, open source advocates, module developers

Questions answered by this session
Question 1: 
Why did UNDP decide for an open source framework as their Knowledge Sharing Platform?
Question 2: 
What are the lessons learned for the successful adoption of Web 2.0 and social networking approaches within a large international organization like UNDP?
Question 3: 
What are the lessons for driving a culture shift whereby staff and partners across UN agencies openly share their knowledge and collaborate in support of development outcomes?
Question 4: 
What are the challenges of managing staff and content of different organizations, as well as external partners, within one platform with regards to content visibility, user management and security?
Question 5: 
What are the challenges with regards to integrating existing Drupal modules within the customized architecture of Teamworks and how can the Drupal developer community be engaged to overcome these challenges?
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